Dial 8McDo... "fast" food delivery...

...NOT!


Dial 8McDo... and stay hungry. Could be a better and a more appropriate title for this post.

As I understand it, this centralized delivery ordering system is suppose to make deliveries fast and easy. But with what I have experienced yesterday, I don't believe in the word "fast" in the phrase "fast food" anymore. Unless McDonalds has a different definition of fast, like 2-3 hours-waiting-fast.

I was in our office in Quezon City yesterday. Since it was raining that afternoon, my officemates and I decided to eat diner inside the office and so we called dial8 mcdo.

The first time I called, I was put on hold for 2 minutes. An automated voice prompt was saying that all their agents are busy at the moment and so I have to wait. By the way, I was using my celphone when I called. Our phone system is not programmed to make calls to special numbers such as dial8 mcdo (86236). This is why I know how many minutes I waited.

The second time I called, I waited for about 10 seconds. I immediately advised the order taker on the other line that I was using a celphone and requested him to call our land line number in the office. But he asked for my celphone number and told me that he will just call me in my celphone.

After taking my orders, I was advised that our food will be delivered within 30-45 minutes. It was 5:33pm.

6:15pm. My officemate asked me about our food delivery and reminded me of the time. Its almost an hour since we placed the order. And so I called dial8mcdo again, went through the same process - 2 minutes on hold on the first call; and was able to get through on the second try. The agent I spoke with told me that our order was already arranged and ready for delivery. He told me to just wait for it.

Another hour passed, my officemate came over to my place again and asked me what the *&^% happened to our food delivery. For the third time, I called again. The agent on the other line was telling me that she cannot find my order! I told her that it was my third time to call, and the second time I called, I was advised that my order was already arranged. She asked me to wait for a few minutes while she tries to figure out what happened to my order. Until she told me that my order's status is categorized to "new" orders. Whaaattttt????? Unbelievable! After two long hours of waiting, and now you are telling me it is still a new order!!! Talk about being fast huh??? And what is more unbelievable, the agent asked me if I can wait for 30 to 45 minutes...again!!!

In fairness to the agent that I was speaking with the third time I called, she was very apologetic and calm while I was in a state of anger..and hunger. I just told her to cancel my order and that I am going to blog about this unbelievable experience with dial8mcdo.

I was very disappointed. I like McDonalds most compared with Jollibee. But with what happened, I think I will forever remember my experience whenever I eat McDonalds food. I just hope that I won't lose my appetite when that happens.